Comments on: The Illusion of Communication

By: Kimberly Eldredge

Kimberly Eldredge — Wed, 09 Jul 2014 21:00:29 +0000

Excellent tips! I sent a text to a friend this week:

“Happy Monday” and got BLASTED because it was too early in the day at 6:45am. I’ve been working hard not to take it personally since she wants to set boundaries on our communication. And yes, it was the WAY she said it that had me upset…

By: Jennifer Bourn

Jennifer Bourn — Fri, 04 Jul 2014 23:05:05 +0000

It’s pretty amazing how something little can get out of hand with virtual communication! We have experienced it with a client who never asked a single question, never responded to our offers of help, never utilized any of our experience in the consulting included in her package … but instead just stewed and suffered on her own because of one thing in an email she misunderstood at the very beginning of the project.

It’s frustrating because one quick phone call would have cleared up the entire thing and she would have enjoyed the process so much more, and she would have received a better final product.

I find it much better to jump on the phone, Skype, or even do a quick Google Hangout, instead of always hiding behind email. Not only is it more personal, but it allows people to communicate fully and not just with words.

Great post!

By: Patrice

Patrice — Sun, 29 Jun 2014 21:39:41 +0000

Such an important topic, Wendi! Communication doesn’t happen if it isn’t meaning isn’t exchanged. My husband has a phrase to add to your list: “Just because you handed it over, doesn’t mean it is in my hand.” When we miscommunicate, we say to each other….”oops, it fell on the floor.” Helps break the frustration that sometimes accompanies the “mess on the floor.” Great tips and tools!